Last updated: September 13, 2026
This policy explains the process for program cancellations, cohort changes and refunds. Any cohort-specific exception must be shown clearly before payment.
Before a cohort begins
You may submit a cancellation request through the Contact page before the cohort begins. Sportsopia will confirm whether the payment is eligible for refund and disclose any non-refundable gateway charge before processing.
After program access begins
Once live training or substantive member access has started, a refund is not automatic because coaching capacity and digital access have been reserved. Sportsopia will review exceptional requests fairly, including duplicate payments or a material failure to provide the purchased service.
If Sportsopia cancels a cohort
If Sportsopia cancels a cohort and cannot provide a reasonable replacement, affected members may choose a transfer or a refund of the eligible amount paid for that cohort.
Transfers
A request to move to another cohort or program must be made before the original cohort begins and remains subject to availability, price differences and written approval.
How to request help
Use the Contact page and include the account email, program name and order number. Do not post payment credentials publicly. Approved refunds are returned through an available supported method and processing time may depend on the payment provider.
Important
Submitting a request does not itself cancel access or guarantee a refund. Sportsopia will communicate the decision and any next step in writing.